Hello Scotland Limited are one of Scotland’s leading destination management companies, specialising in handcrafted incentives and events in Scotland. This policy covers how Hello Scotland collect, use, disclose and store your data.
Suggested text: Our website address is: http://hello.local.
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Suggested text: If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Suggested text: If you request a password reset, your IP address will be included in the reset email.
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Suggested text: Visitor comments may be checked through an automated spam detection service.
| Source | Data Collected | Purpose and Legal Basis |
|---|---|---|
| www.helloscotland.com and associated domains (including .nl & .de) | We use website log files, cookies and digital analytics (Google) to gather information about how people use this site | We do not collect or store your personal information (e.g. your name or address) in our website analytics. However, we can recognise that behaviours belong to a single person. The information collected helps us investigate whether each website meets its users’ needs as well as to evaluate how each website can be improved. We store information about what pages you visit, how long you are on the site, how you got here and what you clicked on. |
| www.helloscotland.com and associated domains (including .nl & .de) | When you sign up to our newsletter we ask for a limited amount of information, including your name and email address | We only collect this data when we have your consent and will retain it on a secure database. We store this data for five years after your last interaction with us, unless you withdraw consent. If you withdraw consent it will be deleted within a month. |
| www.helloscotland.com and associated domains (including .nl & .de) | When you complete a contact form, we collect your name, email address and any further information you choose to provide in your message. | This information may be stored in our secure CRM system, if it’s necessary to record this for future communications. The legal basis for this is legitimate interest. If you consented to receive our newsletter this information will be retained on a secure database. We store this data for five years after your last interaction with us, unless it relates to a purchase/quote, or if you withdraw consent. If you withdraw consent it will be deleted within a month. |
| Surveys (e.g. Survey Monkey) | Your name and ‘group’ information | If you consent to provide us with information via a survey, this is used to help us understand how we can make our service better. It’s stored on a secure platform and is removed after 1 year. |
| Social media channels, e.g. Facebook, Instagram, Twitter and YouTube | Information that you have made available via your profiles. | When you use a social media platform, details about how your personal information is held, is described within the relevant social media policy. |
| Telephone | Data that you provide | We do not collect caller identification information when you call us. We will only collect personal information that you consent to provide it to us in order to deliver a service. |
| Data that you provide | When you contact us via email, we will retain your email and our response to it for as long as the business issue remains and there is a legitimate interest. We store this data for five years after your last interaction with us, unless you withdraw consent. | |
| In person | Data that you provide | If you provided your contact details to us at an event, for example a trade show, we may contact you via email, post or telephone. The legal basis for this is legitimate interest. We store this data for five years after your last interaction with us, unless you withdraw consent. |
| Pre May 2018 | Various data that you may have provided us with | If we’ve already been contacting you via email or other channels before May 2018, and you have engaged with the content we will continue to contact you. The legal basis for this is legitimate interest. We store this data for five years after your last interaction with us, unless you withdraw consent. |
| 3rd Party Agent | Various personal details which may include name, address, driving license data, passport information | This data will have been collected from a 3rd party agent in order to deliver a service for your trip to Scotland. We may have to share this data with our suppliers in order to fulfil the service. Once the trip has been completed, Hello Scotland will destroy your information. We also ask that our suppliers are GDPR compliant and will destroy the data once it is no longer required. |
If you are a customer of Hello Scotland, or if you have asked us to quote for a piece of work, we will retain your data under the legal basis of legitimate interest and may send you marketing materials, unless you withdraw consent.
Under the General Data Protection Regulations, you have rights as an individual which you can exercise in relation to the information we hold about you.
These rights are:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.
You can read more about your individual rights on the Information Commissioner’s Office website. To exercise any of these rights, you can contact us.
Hello Scotland are transparent and open in terms of giving people access to their personal information. You can find out if we hold any of your personal information by contacting us, or by making a ‘right of access’ request under the General Data Protection Regulation.
If we do hold information about you we will:
Give you a description of it;
Tell you why we are holding it;
Tell you who it could be disclosed to; and
Let you have a copy of the information
This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
This privacy policy was last updated on the 16th January 2020. We keep it under regular review so you may wish to check it from time to time. If significant changes are made to the privacy policy, for example, affecting how we use your personal data, we will notify you. You can access this policy at any time through the link on the footer of our website, or by asking us for a copy.
Email: inspireme@helloscotland.com
Telephone: +44 (0) 141 944 224
Write to us at:
Hello Scotland
143 Dalsetter Avenue
Glasgow
G15 8TE